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Quality Assurance Specialist
2 months ago
Job Summary:
The Salvation Army is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our programs and services.
Responsibilities:
- Develop and implement a quality assurance program to ensure compliance with TSA, NYS, and NYC policies, directives, and laws.
- Conduct scheduled and unscheduled audits of ICF, IRA, and Family Care homes to ensure compliance with regulations.
- Investigate incidents and allegations of abuse, neglect, or exploitation.
- Develop and implement a training program for employees to ensure they have the necessary skills and knowledge to provide high-quality care.
- Collaborate with Program Managers and Assistant Program Managers to improve program services and reduce spending.
- Oversee the collective purchasing program to increase quality and reduce spending.
- Work closely with the DDS GNY Property department to ensure all locations are safe and well-maintained.
- Discipline employees when necessary to ensure the safety and well-being of residents.
- Maintain accurate and timely records and reports regarding resident health and safety.
- Submit documents to IRMA and serve as a liaison between OPWDD and the Justice Center.
- Supervise and coordinate reviews with QA Specialist and maintenance team to ensure safety and safeguards are implemented.
- Review incidents and investigations and provide recommendations for improvement.
Qualifications:
- Bachelor's Degree or more than 5 years' experience in management, leadership, or Human Resources management.
- At least 5 years' experience of proven staff supervision.
- Demonstrates a high level of respect and consideration for residents being served.
- Excellent organizational, time management, and interpersonal skills.
- Demonstrates people skills with experience working in customer service.
- Has respect and consideration for residents being served.
- Certified investigator.
- Valid Driver's license preferred.
- SCIP-R and First Aid/CPR Certified.
