Quality Assurance Manager
1 week ago
Job Summary
The Quality Assurance Manager is responsible for ensuring and supporting consistent adherence to operational quality and compliance requirements at the branch level and supporting regional operations as assigned. This includes managing and maintaining standards and processes related to ISO 9001, GDP, IMS/ADS, auditing, KPI results, and third-party management, including CLG operated CFS locations.
Key Responsibilities
- Work with IFF Quality Assurance Director, RVP, BM and individual branch members to maintain and monitor quality programs, ensure compliance with laws and regulations and support local performance expectations including but not limited to ISO, GDP, Kaizen and other programs as assigned
- Support and ensure the reporting, analysis and completion of events and corrective/preventive action plans based on risk and incidents at the local assigned level
- Lead internal and external audits at the assigned site and work with relevant stakeholders on the preparation, reporting, completion and resolution of any findings
- Ensure quality management systems at the site level are implemented, maintained and in compliance with GHQ, YLA, ISO and GDP programs
- Support branch operations to ensure authorized activities are managed and are consistently meeting the quality and service levels as expected from internal and external parties
Requirements
- Bachelor's degree preferred plus 4-6 years of experience in international freight forwarding/Supply chain/Logistics/operation. An equivalent combination of education and experience may be considered.
- In depth knowledge of Warehousing and Logistics operations, Airfreight Forwarding, Ocean Freight Forwarding, and relevant technology is required.
- Prior experience working in a healthcare/pharmaceutical logistics/supply chain environment with knowledge of GDP is required.
- Demonstrated ability to effectively communicate ideas, collaborate, and lead others to accomplish challenging goals and objectives.
Essential Job Functions
- Travel overnight as required and up to 10%.
- Strong ability to develop and maintain relationships with Regional Vice Presidents. Branch Managers, Proficiency in supporting and participating in internal and external audits.
- Ability to analyze trends and promote continuous improvement initiatives.
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