Pool Operations Manager

4 weeks ago


San Diego, California, United States Splash Full time
About Splash

Splash is a pioneering company in the pool care industry, aiming to create a national brand in a fragmented and low-tech market. We're a team of experienced home services entrepreneurs with a track record of scaling national home services brands.

Job Title: General Manager

We're seeking an experienced General Manager to oversee and drive the growth of our operations in San Diego, with the goal of scaling regionally. This role requires a unique blend of strategic thinking, operational expertise, and leadership skills.

Key Responsibilities:
  • Manage all aspects of our pool cleaning business, from day-to-day operations to long-term strategic planning.
  • Oversee daily operations, ensuring efficient scheduling, route optimization, and job quality.
  • Develop and implement standard operating procedures for all roles in the business.
  • Quickly develop technical expertise in all things pool care.
  • Own the customer service function end-to-end, including hiring, managing, and improving customer satisfaction scores.
  • Learn how to quote both residential and commercial pools, and manage a sales team.
  • Manage budgets, monitor expenses, and analyze financial performance.
  • Work with our Service Manager to recruit, train, and manage a team of pool cleaning technicians.
Requirements:
  • Minimum of 5 years of experience in operations management, preferably in the service industry.
  • Proven track record of successfully scaling operations and driving business growth.
  • Strong financial acumen and experience with P&L management.
  • You know how to hire, cultivate, and lead a high-performing team.
  • You live in, or are willing to move to sunny San Diego, CA.
What We Offer:
  • Competitive salary with performance-based bonuses.
  • Opportunity to work with a small, smart, driven team to drive a huge impact on a very large, thoroughly antiquated industry.
  • Comprehensive benefits package, including health insurance, retirement plans, and more.


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