Cleaning Service Associate
3 weeks ago
Internal: Front desk, maintenance, and support staff
External: Guests
ROOM ATTENDANT OVERVIEW:
The Shore Lodge Room Attendant is responsible for upholding the cleanliness and presentation of our guests' accommodations, ensuring a professional and inviting atmosphere through routine cleaning and servicing tasks. Our Room Attendants embody a positive image of our establishment to guests and maintain a friendly, honest demeanor.
YOUR RESPONSIBILITIES INCLUDE:
- Receiving a list of unoccupied rooms that require cleaning.
- Cleaning guest rooms to the highest standards of quality.
- Making beds, dusting furniture, and sanitizing bathrooms and closets.
- Restocking amenities and bath supplies in accordance with operational guidelines.
- Thoroughly cleaning bathrooms, bedrooms, and hallways, including vacuuming carpets.
- Securing rooms after cleaning to ensure guest privacy and safety.
- Delivering and collecting items requested by guests, such as irons and ironing boards.
- Assessing rooms for necessary repairs or replacements and providing feedback to management.
- Conducting inventory of furnishings, linens, and room supplies.
- Delivering exceptional customer service to guests, club members, and colleagues.
- Exhibiting attention to detail and a commitment to quality; actively seeking ways to enhance service delivery.
- Adhering to instructions, responding to management guidance, and taking ownership of responsibilities.
- Participating in regular staff meetings to discuss policies, guest feedback, and service improvement strategies.
ESSENTIAL QUALIFICATIONS:
- Strong oral and written communication skills.
- Ability to follow directions and manage multiple tasks while maintaining organization.
- Capability to work independently in a fast-paced environment, adjusting priorities as needed.
- Effective communication skills for interacting with guests and team members.
- Outstanding customer service abilities are essential.
- Prior experience in housekeeping is advantageous.
- Regularly engaging in physical activities such as pushing, pulling, bending, and standing for extended periods.
- Lifting supplies and equipment weighing up to 50 pounds or more.
- Maintaining visual and auditory acuity, along with agility and dexterity.
- Working with cleaning chemicals.
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