Banking Client Support Specialist

6 days ago


Two Harbors, Minnesota, United States Park State Bank Full time
Job Description

We are seeking a highly skilled Banking Client Support Specialist to join our team at Park State Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their banking needs are met with care and attention.

About the Role
  • Provide high-touch client service, anticipating and proactively addressing client needs by offering tailored solutions and recommendations.
  • Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations.
  • Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each client's needs individually.
Key Responsibilities
  1. Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.
  2. Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
  3. Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
  4. Cross-sell bank products and services to meet client's needs.
  5. Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality.
Salary and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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