Customer Service Representative
3 weeks ago
We are seeking a highly skilled and dedicated Customer Service Representative - Bank Relations Specialist to join our team at Park State Bank.
Job SummaryThe ideal candidate will possess excellent communication skills, a strong understanding of banking products, and a commitment to delivering exceptional customer service. In this role, you will serve as a trusted advisor to our clients, providing personalized solutions and recommendations to meet their unique financial needs.
Key Responsibilities- Client Relationship Management: Build and maintain strong relationships with clients, addressing inquiries and concerns with professionalism and care.
- Banking Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each client's needs individually.
- Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
- Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
- A high school diploma or equivalent is required.
- 1-2 years of working experience in a customer-facing capacity, preferably in banking, retail, or hospitality.
This position requires excellent interpersonal and organizational skills, with the ability to work effectively in a team and independently. You will be expected to handle stressful situations, multi-task, and adjust priorities as necessary. A valid driver's license and reliable transportation are also required, as occasional travel to branches within the region may be necessary.
The employee will be working in an indoor office setting, with occasional movement about the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. The ability to exchange accurate information both orally and written in English is essential.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
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