Customer Experience Specialist
7 days ago
Job Summary:
As a Customer Experience Specialist at Park State Bank, you will play a vital role in delivering exceptional customer service and ensuring the success of our retail banking operations. We are seeking a highly skilled and experienced professional to join our team.
Key Responsibilities:
- Client Support: Provide prompt and courteous assistance to clients, addressing their queries and concerns regarding various banking products and services. Ensure that all client interactions are conducted with professionalism and respect.
- Product Knowledge: Maintain a deep understanding of our bank's products and services, enabling you to provide accurate information and recommendations to clients.
- Transaction Processing: Handle client transactions efficiently and accurately, adhering to established procedures and guidelines.
- Cross-Selling: Identify opportunities to promote and cross-sell relevant bank products and services to clients, enhancing their overall banking experience.
- Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
Working Conditions:
We offer a competitive salary of $42,000 - $50,000 per annum, commensurate with experience. You will be required to work in an indoor office setting with occasional travel to other branches within the region. A valid driver's license and reliable transportation are essential for this role.
Requirements:
- Education: High school diploma or equivalent
- Experience: 1-2 years working in a customer-facing capacity, preferably in banking, retail, or hospitality
- Skills: Strong interpersonal and communication skills, proficiency in using retail software systems, and knowledge of banking products and services
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