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Sales Team Leader

2 months ago

Orlando, Florida, United States Holiday Inn Club Vacations Full time
Job Description

About Us:

We are a prominent organization in the hospitality sector, focused on delivering outstanding vacation experiences to our clientele. Our workforce is dedicated to achieving exceptional customer service and sales performance in a vibrant and fast-paced atmosphere.

Position Overview:

As the Inbound Sales Team Manager, you will oversee a group of agents tasked with enhancing package sales and improving conversion metrics. Your responsibilities will include managing daily operations, mentoring agents towards success, and ensuring that high standards of customer service are consistently upheld. You will be instrumental in fulfilling the organization's strategic objectives.

Key Responsibilities:

  • Supervise and coordinate team schedules and compliance
  • Deliver coaching and constructive feedback to agents for ongoing development
  • Manage administrative duties such as payroll processing and performance assessments
  • Establish and monitor individual and team performance targets
  • Facilitate effective onboarding processes for new hires

Qualifications:

To thrive in this position, candidates should possess a minimum of two years of sales experience, with a preference for prior leadership roles in a call center environment. Proficiency in Microsoft Office, excellent communication abilities, and a positive demeanor are essential. Fluency in English is mandatory, while knowledge of Spanish is advantageous.

Working Conditions:

This role may necessitate flexibility in working hours, including evenings, weekends, and holidays. Physical requirements include prolonged periods of sitting or standing, lifting up to 15 pounds, and utilizing office equipment.