Front Office Coordinator
2 days ago
The Front Office Receptionist plays a critical role in providing exceptional customer service to physicians, patients, family members, and medical professionals. This individual will be responsible for accurate and timely patient registration utilizing medical systems.
Essential Duties and Responsibilities:- Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
- Note patient arrival in Practice Management System (EMR).
- Identify patients by date of birth and name in computer system and create new account if patient is not in the system.
- Prepare necessary patient paperwork prior to patient's appointment.
- Call "No Show" appointments to reschedule, make appropriate notations in Practice Management System and send letters to patients when necessary.
- Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comfort patients by anticipating their anxieties and answering their questions.
- Assist in emergency situations by quickly responding to patients in distress using good reasoning and judgment.
- Review Practice Management System (EMR) for information that needs to be updated. Work with patients to obtain updated information and accurately enter information in Practice Management System (EMR).
- Identify payer sources, verify insurance eligibility, financial status, and assign correct payor type. Verify if prior authorization from insurance is required; notify Billing Department, if required.
- Responsible for maintaining a clean and organized reception area.
- Collect revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures, and report changes as needed.
- Contribute to team effort by accomplishing related results, as needed.
- Provide superior customer service skills.
- Answer the telephone in a timely and polite manner.
- Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
- Perform other duties as assigned by Practice Manager or Area Practice Manager.
- High School Diploma required; Associates Degree preferred.
- 1 year customer service experience in a healthcare office preferred.
- Competitive Pay.
- Medical, dental, and vision.
- 401(k) - 100% for the first 3% of contribution and 50% for the next 2% of contribution.
- Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating holidays.
- Company paid life insurance and additional coverage available.
- Short-term and long-term disability, accident and critical illness, and identity theft protection plans.
- Employee Assistance Program (EAP).
- Employee Discounts.
- Employee Referral Bonus Program.
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
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