Residential Program Supervisor II

3 weeks ago


Los Angeles, California, United States Haven Hills, Inc. Full time
Job Description

As a Residential Program Supervisor II at Haven Hills, Inc., you will play a critical role in providing support and supervision to staff members who work directly with clients in our shelter and crisis hotline operations. Your primary responsibilities will include supervising the duties and activities of up to five Case Managers and staff, ensuring 24-hour coverage of the crisis hotline and shelter facilities.

Key Responsibilities:

  • Supervise and train staff members on internal policies, procedures, and best practices.
  • Oversee the maintenance of client files and ensure complete and accurate documentation of client information, services, and activities.
  • Manage a client case load and participate in client de-escalation meetings and address client grievances as required.
  • Work closely with Operations and Facilities departments to ensure the effective operation of the facilities.
  • Participate in internal meetings and special projects as requested.

Requirements:

  • Bachelor's degree in behavioral science or related field, or two or more years of experience in a similar role.
  • Experience supervising staff and excellent organizational and communication skills.
  • Case management and conflict resolution experience required.
  • State mandated 40-hour domestic violence advocate training certificate required, or completion within three months of hire.

Benefits:

  • Comprehensive benefits package to full-time employees working 40 hours or more per week.
  • Opportunity to work with a dedicated team of professionals who are passionate about making a difference in the lives of survivors of domestic violence.

About Haven Hills, Inc.:

Haven Hills, Inc. is a non-profit organization that has been providing safety, shelter, and support to survivors of domestic violence since 1977. Our mission is to provide safety, shelter, and support to all survivors of domestic violence while working to break the cycle of abuse. We save lives, inspire change, and transform victims to empowered survivors.


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