Senior Desktop Support Specialist
1 week ago
Leidos is seeking a skilled Desktop Support Technician to join our team in Panama City, FL. As a key member of the Field Services team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.
The ideal candidate will have a strong background in IT enterprise operations, with experience in Microsoft Windows OS, version 10, and HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. You will also possess excellent customer service skills, with the ability to communicate effectively with all organizational levels.
Key Responsibilities
- Provide timely and effective support to customers, resolving hardware and software-related issues
- Assist junior technicians in resolving complex issues
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
Requirements
- US Citizen
- DoD Secret Clearance
- HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Preferred Qualifications
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Pay Range: $55,000.00 - $60,000.00
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