Senior Desktop Support Specialist

1 week ago


Panama City, Florida, United States Leidos Full time
Job Summary

Leidos is seeking a skilled Desktop Support Technician to join our team in Panama City, FL. As a key member of the Field Services team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.

The ideal candidate will have a strong background in IT enterprise operations, with experience in Microsoft Windows OS, version 10, and HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. You will also possess excellent customer service skills, with the ability to communicate effectively with all organizational levels.

Key Responsibilities

  • Provide timely and effective support to customers, resolving hardware and software-related issues
  • Assist junior technicians in resolving complex issues
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
  • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer

Requirements

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills

Preferred Qualifications

  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay Range: $55,000.00 - $60,000.00



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