IT Support Specialist

3 hours ago


Panama City Beach, Florida, United States Brilliant Computers Full time
Job Description

Brilliant Computers is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide first/second-level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 10, 11, and Mac.
  • Support and troubleshoot for printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements:
  • Minimum of 18 months years of IT experience.
  • Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN, and others.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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