Desktop Support Specialist

2 months ago


Haines City, Florida, United States Rita Technology Services Full time
Desktop Support Analyst

Rita Technology Services is seeking a skilled Desktop Support Analyst to join our team in Haines City, FL. As a Desktop Support Analyst, you will be responsible for providing first-line support for hardware, software, and network issues, troubleshooting and resolving IT-related problems, and maintaining accurate records of IT assets and support requests.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain IT equipment and software
  • Manage user accounts, permissions, and access rights
  • Support remote users by troubleshooting connectivity and access issues
  • Maintain accurate records of IT assets and support requests
Requirements:
  • A+ or similar certification preferred
  • 1+ years of experience in IT support, including hardware/software troubleshooting
  • Knowledge of MS Office 365, MS Windows Operating System, Active Directory, and IOS
  • Experience supporting PCs and Printers in a corporate environment
  • Familiarity of network and server technology
  • Ability to work independently, prioritize tasks, and manage time efficiently
Preferred Skills:
  • Salespad
  • MS Dynamics GP
  • MS Dynamics CRM
  • SharePoint

Please note that U.S. Citizens or Green Card holders only are eligible for this position. We are unable to accept 3rd party candidates, transfer a visa, or provide sponsorship at this time.



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