IT Support Specialist

4 weeks ago


Panama City Beach, Florida, United States Brilliant Computers Full time
Job Description

Brilliant Computers is seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in desktop and network support, with excellent troubleshooting and problem-solving skills.

Key Responsibilities
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 10, 11, and mac.
  • Support and troubleshoot for printers, and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Requirements
  • Minimum of 18 months years of IT experience.
  • Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Education

High school diploma or equivalent required. Bachelor's degree in Computer Science or related field preferred.


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