IT Support Associate
4 weeks ago
Expedient is seeking an entry-level IT Support Associate to join our team in Memphis, TN. This role offers a fast-track to learning, promotion, and career growth in the IT industry.
Key Responsibilities:
- Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, and escalate more complex tickets as needed.
- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
- Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
- Use the ticketing system to log all requests and activities, including documentation of special requests and customizations considered important for future support.
Requirements:
- Previous customer-service work experience.
- Industry certifications (such as CompTIA, A+, or Network+) or equivalent work experience in an IT role or academic experience.
- Excellent written and verbal communication skills.
- Strong analytical and independent problem-solving skills.
- Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
- Must pass pre-employment screens.
Physical Demands:
- Sitting - stationary/seated position during the workday in order to check in visitors.
- Walking - must be able to escort visitors to their equipment and walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance.
- Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer, and server hardware.
- Dexterity - must be able to lock/unlock security cages, operate security kiosk, and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc.
Benefits:
- Comprehensive employee training and tuition reimbursement programs.
- Exceptional benefits package including three weeks of paid time off annually that increases with tenure, plus your birthday off and a health holiday to be used for preventive care.
- Parental leave, top-tier medical, dental, and vision, disability, and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
Expedient is an Equal Opportunity Employer:
Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
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