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IT Support Specialist

1 month ago

Memphis, Tennessee, United States TAJ Technologies Inc Full time
Job Summary

TAJ Technologies Inc is seeking a highly skilled IT Support Associate to join our team. The successful candidate will provide technical support to end-users, troubleshoot and resolve computer system issues, and document and track issues to ensure timely resolution.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and technical support requests
  • Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers
  • Escalate calls to the appropriate departments and document customer issues in call tracking system timely and accurately
  • Assist in the resolution of support issues to decrease downtime and bring about high levels of satisfaction
  • Keep current on policies and relevant product and industry trends to provide technically accurate solutions to customers
  • Provide support after hours via on-call cell phone
Requirements
  • Associate degree in a computer technology field preferred
  • Three (3) years of computer systems related experience or equivalent combination of education and experience required
  • Two (2) years of proprietary software support experience and one (1) year of Windows operations system troubleshooting experience
  • JURIS or claims management application experience preferred
Skills and Knowledge
  • Strong computer knowledge including Windows OS, Outlook, and Microsoft Office
  • Strong oral, written, and business communication skills
  • Analytical, interpretive, and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.