Client Relations Specialist
3 weeks ago
Position Overview:
Embark on a fulfilling career path with Enterprise Holdings, a leader in the vehicle rental industry, known for its commitment to quality service, innovation, and employee growth. Our company is experiencing rapid expansion, providing numerous opportunities for career advancement based on individual performance.
At Enterprise Holdings, we prioritize the well-being of our customers and employees, believing that our success is intertwined with their satisfaction. We are currently seeking a Customer Experience Representative who will deliver exceptional service, ensuring every customer interaction is positive and efficient.
Key Responsibilities:
- Welcome customers with professionalism and friendliness.
- Deliver outstanding customer service by clearly explaining rental terms, vehicle features, and available services, including optional protection products and upgrades.
- Assist customers with local information, directions, and service inquiries.
- Handle incoming calls for reservations, rate inquiries, and general questions, providing accurate information and solutions.
- Conduct follow-up calls for customer management and other assigned tasks.
- Evaluate the condition of vehicles upon return.
- Report any customer or vehicle issues to management promptly.
- Continuously enhance personal knowledge and skills through on-the-job training and development opportunities.
Qualifications:
- Minimum age of 18 years.
- High School Diploma or G.E.D. required.
- At least 2 years of experience in customer service or sales, preferably in retail or guest services.
- Valid U.S. driver's license for at least 1 year with a clean driving record.
- Basic proficiency in PC and Microsoft Office applications.
- Must be authorized to work in the United States without sponsorship.
- Willingness to accept the starting pay and potential shift differentials.
- Availability to work up to 40 hours per week, including evenings.
Enterprise Holdings is an Equal Opportunity Employer/Disability/Veterans.
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