Enterprise IT Support Specialist

4 weeks ago

Herndon, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a motivated and customer-oriented Enterprise IT Support Officer to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office in Herndon, VA.

Key Responsibilities:

  • Install and troubleshoot network equipment, telephones, and voice media gateways.
  • Interact with end customers and possess excellent interpersonal skills.
  • Experience in classified and unclassified LAN infrastructure, including scripting, configuration, cutover, and troubleshooting.
  • Perform high-quality installation work in an efficient manner.
  • Run and terminate cables to voice switch equipment.
  • Install and troubleshoot various telephones at user locations.
  • Work with users to resolve issues with telephone service.
  • Perform surveys to collect or validate information for engineering or VSIT personnel.
  • Maintain voice and network equipment in racks and run and connect power and service cabling as appropriate.
  • Dress cabling according to industry and Sponsor standards.
  • Local travel may be required between customer buildings.
  • May have supervisory responsibilities.

Requirements:

  • Minimum 10 years of experience with implementation of classified and unclassified LAN infrastructure.
  • Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways.
  • Experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
  • Experience reading and understanding cable run lists.
  • Experience in various cabling areas, including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, and fiber terminations.
  • Excellent knowledge of cabling methodologies, industry standards, and troubleshooting techniques.
  • Ability to work with engineering personnel to assist with technical issues.
  • Strong communication skills to work with various groups, including co-workers, management, and customers.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
  • Ability to adapt to quickly changing tasks and requirements and quickly learn new skills.
  • Attention to detail, leadership, and collaborative and independent work process.
  • Demonstrated problem-solving and technical skills to resolve critical IT issues.
  • Must be a self-starter, work independently, and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • BA/BS and 9 years of experience, or a combination of education and work experience equivalent to 13 years.

Preferred Qualifications:

  • VoIP Telephone Installation experience.
  • Related work experience in a technical help desk position and IT hardware and cabling installation.
  • IAT III certification.
  • Experience with ServiceNow ITSM & ITOM.
  • ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements:

  • Current/active TS/SCI with Polygraph.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
  • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
  • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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