Patient Relations Coordinator

2 weeks ago


Kirkland, Washington, United States Gastro Health Full time
About the Role

Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Answering and Routing Calls: Respond to all incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.
  • Scheduling and Confirming Appointments: Schedule, confirm, and cancel office appointments as patients call in.
  • Referrals and Demographics: Work on referrals and import demographics from patient portals.
  • Voicemail Management: Pick up voicemail messages on a daily basis.
  • Benefits Verification: Verify patients' health plan benefits and obtain authorization, if needed.
  • Patient Support: Assist patients with questions and/or concerns regarding procedures.
  • Medical Record Requests: Request medical records from doctors and hospitals.
  • Prescription and Refill Management: Call-in new prescriptions and refills and obtain authorization, if necessary.
  • Lab Results: Obtain lab results, including stat requests.
  • Other Duties: Perform other duties as assigned.
Requirements
  • Education: High school diploma or GED equivalent.
  • Experience: 2+ years of medical administration experience desired.
  • Language Skills: Bilingual (English/Spanish) preferred.
Benefits

Gastro Health offers a comprehensive benefits package to our eligible employees, including:

  • 401(k) Retirement Plan: Employer Safe Harbor Non-Elective Contributions of 3%.
  • Discretionary Profit-Sharing Contributions: Up to 4%.
  • Health Insurance.
  • Employer Contributions to HSAs and HRAs.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Voluntary Life Insurance.
  • Voluntary Disability Insurance.
  • Accident Insurance.
  • Hospital Indemnity Insurance.
  • Critical Illness Insurance.
  • Identity Theft Insurance.
  • Legal Insurance.
  • Paid Time Off.
  • Discounts at Local Fitness Clubs.
  • Discounts at AT&T.

Gastro Health participates in a program called Tickets at Work, which provides discounts on concerts, travel, movies, and more.



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