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Patient Relations Coordinator
2 months ago
Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team of experts is dedicated to providing outstanding medical care and an exceptional healthcare experience.
Job SummaryWe are seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations Representative, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities- Answer all incoming calls and route them to the appropriate personnel
- Schedule, confirm, and cancel office appointments as patients call in
- Work on referrals and import demographics from patient portal
- Pick up voicemail messages on a daily basis
- Verify patients' health plan benefits & obtain authorization, if needed
- Assist patients with questions and/or concerns regarding procedures
- Request medical records from doctors and hospitals
- Call-in new prescriptions and refills and obtain authorization if necessary
- Obtain lab results including stat requests
- High school diploma or GED equivalent
- 2+ years medical administration experience desired
- Bilingual (English/Spanish) preferred
- Competitive compensation
- Benefits package
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Gastro Health is an Equal Opportunity Employer and does not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
