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Patient Relations Coordinator
2 months ago
Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our patient services team, you will play a vital role in ensuring our patients receive exceptional care and support.
Key Responsibilities- Answer incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.
- Schedule, confirm, and cancel office appointments as patients call in.
- Work on referrals and import demographics from patient portals.
- Pick up voicemail messages on a daily basis.
- Verify patients' health plan benefits and obtain authorization, if needed.
- Assist patients with questions and/or concerns regarding procedures.
- Request medical records from doctors and hospitals.
- Call-in new prescriptions and refills and obtain authorization if necessary.
- Obtain lab results, including stat requests.
- High school diploma or GED equivalent.
- 2+ years of medical administration experience desired.
- Bilingual (English/Spanish) preferred.
- A comprehensive benefits package, including 401(k) retirement plans, health insurance, and more.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. We are committed to providing outstanding medical care and an exceptional healthcare experience to our patients.
