Customer Service Representative

16 hours ago


Schaumburg, Illinois, United States TEKsystems Full time

About the Role

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This is a high-priority email and case resolution customer service position on the Customer Support team, which supports account managers who manage fleets.

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Responsibilities include:

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  • Assisting with ordering vehicles">
  • Providing customer service for vehicle-related issues">
  • Resolving cases efficiently">
  • Communicating with internal departments and customers via MS Teams">
  • Managing emails and case management within Salesforce">
  • Making outbound follow-up calls to customers">
  • Multitasking and typing customer information into systems while speaking with them">
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Requirements

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The ideal candidate must have:

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  • 2+ years of office-based customer service experience">
  • Strong written and email communication skills">
  • Proficiency in the English language and ability to relay communications clearly">
  • Strong computer savvy skills and proficiency in Microsoft Office Suite (Outlook, Word, Excel)">
  • Bachelor's degree or equivalent experience">
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Benefits

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We offer competitive pay ranging from $20.00 per hour, as well as medical, dental, and vision benefits, 401(k) retirement plan, life insurance, short- and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave policies.

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About TEKsystems

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As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are committed to being a partner in transformation, activating ideas and solutions to take advantage of new opportunities.

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Why Work With Us?

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We are an equal opportunity employer and welcome applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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