Customer Service Representative

5 days ago


Schaumburg, Illinois, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Shaumburg, IL. As a Fleet Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist with ordering vehicles and resolve customer inquiries related to fleet management.
  • Utilize internal issue tracking systems to follow through on customer issues and provide timely resolutions.
  • Multi-task and type customer information into the system in real-time.
  • Communicate effectively with customers via email and phone, ensuring accurate data notation into the system.

Requirements:

  • 2+ years of customer service experience in an office-based setting.
  • Strong written and verbal communication skills, with proficiency in the English language.
  • Proficiency in computer skills, including Microsoft Office Suite (Outlook, Word, Excel) and database management.
  • Achieved a high school diploma or equivalent.
  • Salesforce experience is a plus.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. With 80,000 strong employees and over 6,000 clients across North America, Europe, and Asia, we drive change through true partnership.

Estimated Salary Range: $45,000 - $65,000 per year, depending on experience.



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