Customer Success Representative

About Us

Pace Analytical Services is a leading provider of analytical services, dedicated to advancing the science of businesses and industries. Our team of experts works tirelessly to ensure that our clients have access to safe air, water, soil, and more.

About the Role

We are seeking a skilled Sales Account Executive to join our team As a Sales Account Executive, you will be responsible for promoting and selling Pace Analytical services within an assigned territory. You will leverage relationships and ensure customer retention, increasing market share through new business growth and wallet share of existing customers.

Responsibilities

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• Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory.

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• Visits customer establishments to evaluate needs or to promote services as needed.

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• Maintains customer records using automated systems.

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• Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications.

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• Contacts new or existing customer to discuss how specific products/services can meet their needs

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• Provides intermediate to complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.

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• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.

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• Assists with receiving customer feedback and coordinating resources and responses as required.

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• Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.

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• Ensures the accuracy of intermediate to complex sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.

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• Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.

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• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.

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• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

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• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

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Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

Bachelor's degree in business, chemistry, operations, or a closely related field; AND two (2) years of customer support experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Valid Driver's License

Required Knowledge and Skills

Required Knowledge:

Intermediate to complex principles, practices and techniques of sales effectiveness.

Various understanding of the administration and oversight of sales programs, policies and procedures.

Intermediate to complex methods to resolve sales and customer problems, questions and concerns.

Various understanding of applicable sales laws, codes and regulations.

Understanding of various testing tools, equipment, and processing.

Computer applications and systems related to the work.

Principles and practices to serving as an effective project team member.

Required Skills:

Performing intermediate to complex professional-level sales duties in a variety of assigned areas.

Overseeing and administering various sales functions.

Training others in policies and procedures related to the work.

Serving as a team member and the development and management of projects.

Operating in a both a team and individual contributor environment.

Interpreting, applying and explaining applicable laws, codes and regulations.

Preparing intermediate to complex account reports, correspondence and other written materials.

Using initiative and independent judgment within established department guidelines.

Using tact, discretion and prudence in working with those contacted in the course of the work.

Performing effective oral presentations to large and small groups across functional peers and the department.

Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hours paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hours paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k) and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

About Us

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Schedule and Location

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Work is performed in an office setting. Work is subject to travel.