Customer Service Team Member

7 days ago


Schaumburg, Illinois, United States TEKsystems Full time

The role of a Customer Service Representative at TEKsystems is an exciting opportunity to make a difference in the lives of our clients. If you have a passion for delivering exceptional customer experiences and are looking for a challenging role, then this might be the perfect fit for you.

As a Customer Service Representative, you will be responsible for providing top-notch support to our customers through various communication channels. You will be the face of our company, and your goal will be to resolve customer issues efficiently and effectively. To achieve this, you must possess excellent problem-solving skills, be able to work under pressure, and maintain a positive attitude even in difficult situations.

We are seeking a highly skilled and motivated individual who can thrive in a fast-paced environment. You should have prior experience in customer-facing roles, with a strong background in conflict resolution, issue escalation, and negotiation. Your excellent written and verbal communication skills will enable you to articulate complex issues clearly and concisely. Additionally, you should be proficient in using computer software applications, including Microsoft Office, particularly Excel, and be able to learn new systems quickly.

A successful candidate will have a solid understanding of customer service principles, policies, and procedures. You should be able to analyze customer complaints, identify solutions, and implement them promptly. As a representative of our company, you will embody our values of respect, empathy, and professionalism.

This is a unique opportunity to grow your career with a leading technology services company. If you're passionate about delivering outstanding customer experiences and want to join a dynamic team, please apply now.


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