Housing Navigator Specialist
1 day ago
Pacific Clinics is a leading nonprofit provider of behavioral and mental health services and support in California. Our team of over 2,000 employees speaks 22 languages and is dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services.
Job SummaryThe Cal-AIM Housing Navigator plays a critical role in ensuring members authorized by the Managed Care Plans receive timely and quality housing transitional navigation services. This position requires experience in the housing and homeless arena, knowledge of HUD funding and regulations, and solid communication and organizational skills.
Responsibilities- Develop strategies for outreach to consumers who tend to isolate themselves.
- Assist and support consumers with identifying, linking to, and utilizing healthcare resources.
- Link consumers to education and employment services.
- Provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
- Encourage and support members' skills and talents.
- Participate in off-site presentations introducing the program to community partners and potential new consumers.
- Attend and participate in staff meetings and scheduled supervision.
- Exhibit a non-judgmental approach to effective listening and maintain respectful eye contact.
- Report to work on time and maintain reliable and regular attendance.
- Model the agency's mission and core values in all communication and correspondence.
- Communicate effectively in a culturally competent manner with a diverse member population.
- Provide caregivers or other support systems with information about the agency, process, and procedures.
- Participate in continuous learning process as it relates to engaging consumers.
- Complete intakes and assessments to determine clients' housing needs and identify clients requiring completion of HMIS CES Surveys.
- Meet with clients on a weekly basis to monitor and evaluate housing progression.
- Assist clients with developing an individualized housing support plan based on the housing assessment.
- Identify and secure available resources to assist with subsidizing rent and identifying affordable housing options.
- Conduct pre-inspections of identified units to ensure they meet Housing Quality Standards.
- Assist clients with requesting security deposit assistance and set up fees.
- Assist clients with obtaining necessary household goods that ensure access and safety.
- Provide landlord/tenant mediation services to address issues and concerns.
- Educate clients on Landlord/Tenants rights.
- Maintain documentation of services provided as required by the program contract and Agency standards.
- Maintain housing charts in accordance with Agency and contractual requirements and guidelines.
- Conduct health & safety home visits, including unit habitability inspections.
- Early intervention services that identify potential behaviors that may jeopardize a client's housing.
- Collaborate and provide linkage to community resources to prevent eviction when clients' housing is potentially jeopardized.
- Assist with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility and support with SSI application process.
- Bachelor's degree or equivalent experience in a social service-related field or 3 years of combined experience, related to case management, housing supportive services, and working with the homeless population.
- Knowledge of housing rights pertaining to homelessness and low- and moderate-income housing.
- Valid California driver's license and maintain an insurable driving record under the agency's liability policy (if driving two or more times per week on company business) OR demonstrated ability to use public transportation, if applicable.
- Knowledge of local community resources.
- Bachelor's degree or equivalent experience in a social service-related field preferred.
- Knowledge of Coordinated Entry Systems (CES), local Continuum of Care system, local housing authorities, and ability to create partnerships with local landlords, realtors, property management companies as an effort to build housing stock.
- Training in Motivational Interviewing, Trauma Informed Care, Harm Reduction, and other related trainings.
- Demonstrate ability to work effectively and professionally with diverse communities.
- Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs.
- Work just as well independently as they do on a team.
- Exercise mature judgement, and are highly motivated, self-starting, and proactive.
- Are excellent at communicating, whether in writing or verbally.
- Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment.
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