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Operations Coordinator

2 months ago

Rochester, Minnesota, United States Mayo Clinic Full time
About Mayo Clinic

Mayo Clinic is a world-renowned healthcare organization that values innovation, diversity, and patient-centered care. As a leading provider of medical services, we strive to deliver exceptional patient experiences and foster a collaborative work environment.

Job Summary

We are seeking a highly skilled and customer-focused Desk Operations Specialist to join our team. In this role, you will play a critical part in ensuring seamless patient experiences by coordinating appointment details, communicating with patients and healthcare teams, and providing exceptional customer service.

Key Responsibilities
  • Coordinate patient appointments, including check-in procedures and rooming for providers
  • Collect patient vitals and complete pre-examination record information
  • Schedule follow-up appointments and manage patient flow
  • Communicate scheduling delays or changes to patients and healthcare teams
  • Assist with wayfinding and perform additional direct patient care duties as needed
Requirements
  • High school diploma or equivalent and minimum two years' customer service experience in a multi-tasking environment
  • Excellent communication and interpersonal skills
  • Superior customer service skills and ability to work in a team environment
  • Computer skills, including Windows-based applications and intranet/internet use
  • Problem-solving and decision-making skills, with ability to adapt to change
What We Offer
  • Competitive compensation and comprehensive benefit plans
  • Opportunities for continuing education and career advancement
  • A supportive and inclusive work environment
  • Basic Life Support (BLS) certification may be required in some areas

Mayo Clinic is an affirmative action and equal opportunity employer, committed to creating an inclusive environment that values diversity and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.