Residential Admissions Specialist

3 days ago


New Orleans, Louisiana, United States Housing Authority of New Orleans Full time
About the Role

The Leasing Specialist at HANO will play a critical role in delivering superior customer service to our residents and maintaining compliance with HUD regulations. This position requires excellent communication skills, attention to detail, and a strong understanding of leasing and admissions rules.

Responsibilities:

  • Provide exceptional customer service to current and prospective residents, including greeting visitors and conducting unit tours.
  • Apply HUD regulations to daily tasks, ensuring compliance with program guidelines.
  • Build relationships with current and prospective residents, providing personalized service and impactful responses.
  • Develop knowledge of application requirements, screening processes, and policies related to HCV/Section 8 and LIHTC programs.
  • Interview applicants to determine eligibility for low-income housing, in accordance with established federal guidelines.
  • Collect and review required documents, notify clients of missing information, and perform background checks.
  • Compute rental amounts, utility reimbursements, and rent increases, ensuring compliance with program regulations.
  • Assist with recordkeeping, filing, bookkeeping, and paperwork as required.

Requirements:

  • Two years of college coursework and three years of experience in public housing, Section 8, case management, or apartment management.
  • Bachelor's degree and Housing Choice Voucher Specialist Certification are preferred.

Benefits:

  • A competitive salary range of $45,000 - $60,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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