Technical Support Specialist

1 week ago

Springfield MO USA, United States Penmac Staffing Full time
Job Summary

We are seeking a highly skilled User Support Specialist to join our team at Penmac Staffing. As a key member of our Technology Services department, you will provide primary support for all user computers and peripherals on campus.

Key Responsibilities
  • Maintain computer and software inventory
  • Manage computer labs
  • Imaging and installing new computers and peripherals
  • Re-allocating and re-imaging old computers
  • Installing applications, troubleshooting hardware, operating systems, applications, and printing issues
  • Experience working with JAMF for managing Apple devices and working knowledge of Apple software and hardware
  • Supervise student workers in the department by assigning jobs and reviewing completed assignments
  • Maintain computer labs
  • Contribute to the overall success of Technology Services by performing other essential duties and responsibilities as assigned by the AVP of Technology Services
Requirements
  • Minimum of an associate's degree and two years of related experience; or an equivalent combination of education and experience
  • Ability to view computer monitor for extended periods, use keyboard, telephone, and support software
  • Must possess extensive knowledge of Microsoft Windows operating system and PC hardware
  • Must possess extensive knowledge of Apple software and hardware
  • Must be able to communicate effectively and possess interpersonal skills in order to effectively obtain IT information from users and to assist users in technical procedures
  • Ability to work under pressure, meet inflexible deadlines, and deal with difficult individuals while maintaining composure
  • Good attention to detail to configure computers correctly
  • Ability to memorize in order to complete software configuration procedures
  • Ability to comprehend large amounts of information to understand installation procedures
  • Ability to use problem-solving skills to accurately diagnose computer problems
  • Ability to communicate effectively orally and visually in order to train faculty, staff, and students
  • Ability to support and maintain printers
  • Ability to use cabling tools to maintain and add to network
  • Ability to complete project on time
  • Strong attention to detail with ability to coordinate multiple projects under tight deadlines and within budget
  • Knowledge of security, system backup, and disaster recovery techniques and best practices
  • Must have a customer focus and the ability to maintain a positive team environment
  • Ability to sit for long periods of time
  • Ability to resolve problems with patience
  • Ability to work in a stressful environment
  • Ability to meet deadlines, prioritize and manage several tasks concurrently
  • Strong problem-solving skills
  • Ability to learn and master new technologies
  • Mobility to meet with users
  • Ability to work with other departments to accomplish tasks
  • Ability to use a telephone for conferring with department users and software vendors
  • Ability to use forms handling equipment for preparing computer forms for use

Benefits: Temp to hire, benefits offered after hire including tuition remission for candidate and immediate family, fitness center and discounted on-campus meals.

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