Client Engagement Associate

2 weeks ago


Los Angeles, California, United States Caltech (California) Full time

Caltech is a prestigious institution in the fields of science and engineering, dedicated to tackling essential scientific inquiries with the help of some of the brightest minds and cutting-edge tools. We are committed to nurturing talented individuals who are enthusiastic about their work. Become a part of the vibrant Caltech community.

Position Overview

The Event Productions division, part of the Office of Strategic Communications, serves to link Caltech with the wider community and its benefactors through the execution of exceptional public events and programs. These initiatives may feature presentations by Caltech researchers and lecturers, as well as performances by professional artists from various disciplines.

Under the direct guidance of the Audience Services Manager, this role involves supporting audience services and managing front-of-house operations during public events at Caltech. This is a flexible position; work hours and days may vary according to the event schedule, with some evening and weekend shifts required. There are multiple vacancies available.

Key Responsibilities

  • Assist with ticket collection and audience attendance tracking.
  • Welcome patrons and guide them to their designated seats.
  • Distribute event programs to attendees, including preparing any insert materials and organizing unused programs.
  • Set up and dismantle auditorium ropes, equipment, and displays.
  • Support the sale of refreshments and/or event merchandise outside the auditorium, which may involve maneuvering rolling carts.
  • Perform additional tasks as assigned.
  • Conduct work in compliance with Institute and regulatory safety standards (e.g., OSHA).
Essential Qualifications
  • Strong verbal communication and interpersonal skills.
  • Exhibit a demeanor of attentiveness, courtesy, and professionalism when interacting with patrons and colleagues.
  • Outstanding customer service abilities.
Physical Demands
  • Capability to lift items weighing up to 20 pounds.
  • Ability to bend, squeeze, climb stairs, and work outdoors.
  • Ability to push and pull rolling items (e.g., carts).
Required Documents
  • Resume


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