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Client Engagement Specialist
2 months ago
About Divert, Inc.
Divert, Inc. is a pioneering technology firm dedicated to safeguarding the value of food. Our mission is to develop advanced technologies and sustainable systems that combat food waste, thereby creating significant social and environmental benefits.
In the United States, over 100 million tons of food are wasted each year, with more than half ending up in landfills or incinerators. This waste contributes significantly to global greenhouse gas emissions, accounting for 8% to 10% of the total.
Divert is actively addressing these challenges by implementing innovative solutions that range from converting food waste into renewable energy to providing nourishment to those in need.
We collaborate with leading retailers in the industry, including major names, and serve nearly 5,400 retail locations nationwide. Our offerings include technology, logistics, and anaerobic digestion facilities that assist retailers in achieving their sustainability objectives.
Divert processes over 232,000 tons of food waste annually and has partnered with some of the largest food retailers and local food banks to facilitate the donation of over 10 million pounds of food, ensuring it reaches those who need it rather than going to waste.
Role Overview: Customer Success Manager
At Divert, we foster a culture of innovation, empathy, and problem-solving for our clients. The success and growth of our organization hinge on our Customer Success Team's ability to comprehensively manage the customer journey and relay their feedback back to the company.
As a Customer Success Manager, you will serve as a strategic partner for your clients throughout their purchasing and adoption journey. Each client is at a unique stage, and your responsibility will be to create, assess, and deliver a tailored roadmap to success for each.
You will build trust through effective problem-solving, advocacy, and your expertise in both their operational goals and Divert's solutions.
Key Responsibilities:
- Effectively communicate Divert's mission and vision to clients.
- Provide proactive and exceptional customer service.
- Act as the internal advocate for clients within Divert.
- Travel approximately 30% of the time (initially 50% for the first three months) to meet clients.
- Drive contract renewals and maintain our outstanding retention rates.
- Understand and track your clients' strategic objectives and how they measure success.
- Identify and address opportunities and risks for each client.
- Maintain an updated map of stakeholders within each client organization.
- Collaborate with the Business Development team to onboard new clients.
- Advise clients on best practices for utilizing our solutions.
- Enable clients to realize the value of our offerings through regular reviews and reporting.
- Stay informed about Divert's products, roadmap, and industry trends.
- Upsell and cross-sell existing products and services to enhance revenue.
Qualifications:
- Minimum of three years of experience in Sales, Customer Success, Account Management, or a related field.
- Strong relationship-building skills with a passion for customer engagement.
- Excellent verbal and written communication abilities.
- Proficient in synthesizing and analyzing data to prioritize actions effectively.
- Experience managing time-sensitive projects with clear deliverables.
- Strong organizational skills, capable of managing multiple complex projects across teams.
What We Offer:
- Competitive salary range of $80,000 - $95,000 annually.
- Comprehensive health, vision, and dental benefits starting from the first month of employment.
- Life insurance coverage.
- 401K plan with company matching.
- Paid time off.
- Opportunities for career advancement within a rapidly growing, mission-driven organization.
Divert, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.
