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Client Engagement Specialist
2 months ago
About Us:
We are Otter, a dynamic technology firm dedicated to enhancing the delivery operations of restaurants. Our innovative solutions are trusted by renowned establishments, empowering them to thrive in the competitive delivery landscape. As a Los Angeles-based company, we embrace a culture of versatility, continuous learning, and creative problem-solving. Join us in our quest to transform the food service infrastructure.
Key Responsibilities:
Act as a reliable consultant for a designated group of clients, providing training, managing daily operations, strategizing delivery processes, and identifying upselling opportunities.
Regularly engage with clients to assess their satisfaction levels, resolve concerns, and offer strategic insights to optimize their utilization of Otter's offerings.
Proactively manage customer risks and escalations, collaborating with cross-functional teams to develop and implement action plans aimed at reducing customer attrition.
Conduct periodic business reviews with clients to evaluate progress, share valuable insights, and pinpoint areas for potential growth and enhancement.Serve as the customer advocate to our Product and Engineering teams, compiling feedback, analyzing data for insights, and ensuring Otter remains focused on delivering exceptional customer-centric products.
Support the expansion of Otter's business by collaborating with internal teams on various projects as required.
Qualifications:
Minimum of 3 years in a client-facing capacity such as Customer Success, Account Management, or Customer Support, with a proven track record of managing a personal portfolio.
Analytical Thinker:
data-oriented, skilled in root cause analysis and prioritization.
Proactive Attitude:
a strong sense of urgency, calm demeanor, and innovative problem-solving capabilities; self-motivated and adept at recognizing and seizing opportunities.
Effective Communicator:
empathetic, clear in communication, and a community builder.
Process-Oriented:
strategic mindset, logical, and system-focused.
Why Join Us:
Be part of an early-stage company: Join one of the fastest-growing SaaS firms reshaping the food industry.
Expanding Market:
You will engage with a market valued at $80 billion, projected to grow to at least $500 billion by 2030 in the U.S. alone.
Impacting the Restaurant Sector:
Contribute to a team that empowers restaurants to excel in online food delivery.
Collaborative Culture:
You will receive mentorship and support from experienced colleagues and leaders, fostering your growth and success, while collaborating closely with other teams to ensure customer satisfaction.
We believe that teamwork drives innovation and success. Our teams are encouraged to work together in-person to foster creativity and collaboration.