Front Desk Representative

4 weeks ago

Lake Arrowhead, California, United States Lake Arrowhead Resort Full time
About Us

Lake Arrowhead Resort and Spa is a leading hospitality provider that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

The Front Desk Agent is a key member of our team, responsible for creating an incredible first and final impression and a memorable experience as the face of our property. This role involves checking in/out guests in a professional, friendly, and efficient manner, performing cashier functions, and maintaining the highest level of employee/guest relations.

Key Responsibilities
  • Check in/out guests in a professional, friendly, and efficient manner.
  • Perform cashier functions, including accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
  • Maintain the highest level of employee/guest relations.
  • Work cross-functionally with other employees and maintain a good working relationship.
  • Monitor, sell, post, and inventory items from the Sundries shop.
  • Handle incoming phone calls and maintain exceptional customer service to guests waiting to check in/out or waiting in the lobby.
  • Address the needs of guests in an appropriate and professional manner.
  • Will receive and distribute information and phone messages to guests.
  • Acts as a concierge by providing travel directions, weather, and road conditions, entertainment, attractions, restaurants, etc.
  • Will accurately and with meticulous detail post charges to guests' bills, perform adjustments, and collect payments.
Requirements
  • High school diploma or equivalent, required.
  • 1-2 years of customer service experience as a front desk agent, reservationist, or other within the hospitality industry.
  • Must have excellent basic to intermediate computer experience using web-based systems, MS Office Suite (Excel, Word, Outlook, Teams).
  • Must have excellent phone etiquette and ability to take notes.
  • Ability to effectively communicate in English as a primary or secondary language.
  • Basic mathematical skills and ability to perform accurate mathematical calculations using a 10-key, required.
  • Ability to effectively deal with guest and associate concerns in a professional, friendly, and positive manner.
  • Ability to accurately enter information using a moderately complex computer system.
  • Excellent verbal and written communication skills in English as a first or secondary language, required.
  • Ability to adapt communication style to suit different audiences.
  • Must be able to work a flexible schedule, various hours, overtime, weekends, and holidays, during the season as required.
  • Must have reliable transportation to and from work.

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