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Customer Experience Representative

2 months ago

Chula Vista, California, United States T-Mobile Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Mobile Associate. As a Mobile Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth in our retail stores.

Key Responsibilities
  • Customer Service: Provide world-class customer service to our customers, responding to their needs and resolving issues in a timely and professional manner.
  • Sales and Service: Sell and promote T-Mobile products and services to customers, identifying and meeting their needs and preferences.
  • Product Knowledge: Develop and maintain in-depth knowledge of T-Mobile products and services, including features, benefits, and pricing.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals, sharing knowledge and best practices to drive success.
  • Continuous Learning: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and developments.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 6 months of customer service and/or sales experience, retail environment preferred.
  • Skills and Abilities: Passionate customer advocate with a desire to build relationships and drive sales growth, competitive drive and proven ability to succeed in a fast-paced sales environment.
What We Offer
  • Competitive Compensation: Hourly base pay of $18.00, with opportunities for incentive pay and bonuses.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
  • Career Growth: Opportunities for advancement and professional growth, with a focus on developing skills and knowledge to drive success.