Reservations Supervisor

5 days ago


Paradise Valley Arizona, United States Scottsdale Plaza Resort Full time
Reservations Supervisor

At Scottsdale Plaza Resort, we are seeking a highly skilled Reservations Supervisor to join our team. As a key member of our sales team, you will play a leading role in generating revenue for the hotel.

Key Responsibilities:
  • Maintain a professional and high-quality service-oriented environment at all times.
  • Process all reservation requests, changes, and cancellations received by phone, fax, email, and through corporate reservations centers or travel agencies.
  • Maximize rate for all reservations and use up-selling techniques.
  • Maintain current knowledge of all hotels and outlets' offerings and hours of operation.
  • Access guest history records and maintain accurate information.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Support groups and events teams as required, ensuring timely service and optimum satisfaction.
  • Monitor and develop team member performance, including supervision, scheduling, training, coaching, counseling, and recognition.
  • Perform other reasonable job duties as requested by leader.
Requirements:
  • High School Diploma or related.
  • Minimum of 1 year of general hotel experience required.
  • Minimum of 1 year of experience in a luxury hospitality setting preferred.
  • Excellent written and verbal communication skills.
  • Ability to effectively engage individuals over the phone.
  • Organized and detail-oriented with the ability to be flexible.
  • Must possess the ability to handle stressful situations in a calm, professional manner.
  • Proactive and exceptional organization skills.
  • Time management focused.
  • Must have strong computer skills.
  • Available to work a varied schedule that will include evenings and weekends.
  • Operate with passion, respect, integrity, dedication, and empowerment to all internal and external guests.


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