Reservations Supervisor
5 days ago
At Scottsdale Plaza Resort, we are seeking a highly skilled Reservations Supervisor to join our team. As a key member of our sales team, you will play a leading role in generating revenue for the hotel.
Key Responsibilities:- Maintain a professional and high-quality service-oriented environment at all times.
- Process all reservation requests, changes, and cancellations received by phone, fax, email, and through corporate reservations centers or travel agencies.
- Maximize rate for all reservations and use up-selling techniques.
- Maintain current knowledge of all hotels and outlets' offerings and hours of operation.
- Access guest history records and maintain accurate information.
- Resolve guest complaints, ensuring guest satisfaction.
- Support groups and events teams as required, ensuring timely service and optimum satisfaction.
- Monitor and develop team member performance, including supervision, scheduling, training, coaching, counseling, and recognition.
- Perform other reasonable job duties as requested by leader.
- High School Diploma or related.
- Minimum of 1 year of general hotel experience required.
- Minimum of 1 year of experience in a luxury hospitality setting preferred.
- Excellent written and verbal communication skills.
- Ability to effectively engage individuals over the phone.
- Organized and detail-oriented with the ability to be flexible.
- Must possess the ability to handle stressful situations in a calm, professional manner.
- Proactive and exceptional organization skills.
- Time management focused.
- Must have strong computer skills.
- Available to work a varied schedule that will include evenings and weekends.
- Operate with passion, respect, integrity, dedication, and empowerment to all internal and external guests.
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