IT Managed Services Supervisor

2 days ago


Valley Park, Missouri, United States Loffler Companies, Inc. Full time
Job Title: Supervisor - IT Managed Services

We are seeking a highly skilled and experienced Supervisor to lead our IT Managed Services team. As a key member of our team, you will be responsible for delivering exceptional service to our clients, managing and monitoring service boards, and mentoring and supporting our IT Services Engineers.

Key Responsibilities:
  • Service Delivery: Provide world-class service to our clients, manage and monitor service boards, and promote awareness of client needs, priority tickets, and escalations.
  • Team Management: Mentor and support our IT Services Engineers, conduct team meetings to discuss continuous improvement opportunities, and schedule, prepare, and deliver recurring service reviews with client primary contacts.
  • Administrative Tasks: Approve weekly time sheets, process weekly and monthly invoices, and manage engineer time-keeping responsibilities.
  • Leadership and Development: Seek out opportunities to develop greater expertise in our systems and technologies, actively participate in cross-departmental teams, and expand knowledge of existing and future systems to ensure best practices are followed.
Requirements:
  • Minimum of two days in office.
  • Valid driver's license and clean driving record required.
  • Excellent supervisory skills, strong attention to detail, and ability to work under pressure.
  • Excellent customer service skills, confident and professional phone presence, and aptitude for employing creative and alternate solutions.
  • Strong negotiation skills, strong communication skills, and willingness to assist teammates and effectively train and motivate them.
  • Strong team player, beginner and/or intermediate technical skills across a wide range of products within our product stack, and knowledge of all aspects of Loffler services and support.
Education/Experience:
  • Associate's or bachelor's degree in IT or related technical field and/or 2-3 years IT support experience.
  • 1-2 years supervisory or technical lead experience preferred.
Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High energy position, dealing with clients on a daily basis.
  • Employee is regularly required to stand/sit for extended periods of time.
  • Must be able to overcome distractions and interruptions in a large, open work environment.
  • The noise level in the work environment is usually minimal.
  • Ability to lift 40 pounds.
  • Requires occasional evening and/or weekend work for both scheduled and on-call activities.

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