Client Engagement Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Hand & Stone - Greater Philadelphia Full time
Position Overview

Hand & Stone Massage and Facial Spa is a prominent franchise specializing in wellness services, including massage therapy, skincare treatments, and hair removal. With a robust presence across the nation, we pride ourselves on delivering exceptional customer experiences in a membership-driven environment.

Role Summary

We are seeking a dedicated and reliable individual with outstanding communication and sales abilities to fill the role of Sales Representative. This full-time position is essential for fostering client relationships and driving membership sales.

Key Responsibilities
  • Achieve sales targets for memberships and services.
  • Effectively communicate promotional offers and service details to clients.
  • Manage appointment scheduling and confirmations, ensuring an organized daily calendar.
  • Welcome clients and facilitate their check-in and check-out processes.
  • Develop a comprehensive understanding of our offerings to provide clear and effective communication.
  • Execute daily operational tasks and prioritize goals as directed by management.
  • Maintain cleanliness and organization throughout the spa environment.
  • Collaborate with team members to adapt to changing schedules and operational demands.
  • Engage with massage therapists and estheticians to optimize appointment bookings.
  • Perform data entry tasks accurately.
Compensation and Benefits
  • Competitive hourly wage plus commission, with potential earnings of $30 per membership sold.
  • Comprehensive health insurance, including vision coverage.
  • Dental insurance options available.
  • Paid time off totaling 40 hours annually.
  • Employee discounts on services.
  • Bonus opportunities based on performance.
Qualifications
  • Proven sales experience, particularly in membership sales.
  • Flexibility to work various shifts, including evenings and weekends.
  • Strong verbal and written communication skills.
  • Ability to thrive in a fast-paced environment while maintaining a positive demeanor.
  • Proficiency in computer systems; experience with appointment scheduling software is advantageous.
  • Team-oriented mindset with the capability to work independently.
  • Exceptional organizational skills and attention to detail.
  • Critical thinking skills for effective customer conflict resolution.
Preferred Qualifications
  • Associate or Bachelor's degree.
  • Two or more years of sales experience.
  • Familiarity with Zenoti or similar salon management software.


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