Client Engagement Specialist
2 weeks ago
Hand & Stone Massage and Facial Spa is a prominent franchise specializing in wellness services, including massage therapy, skincare treatments, and hair removal. With a robust presence across the nation, we pride ourselves on delivering exceptional customer experiences in a membership-driven environment.
Role SummaryWe are seeking a dedicated and reliable individual with outstanding communication and sales abilities to fill the role of Sales Representative. This full-time position is essential for fostering client relationships and driving membership sales.
Key Responsibilities- Achieve sales targets for memberships and services.
- Effectively communicate promotional offers and service details to clients.
- Manage appointment scheduling and confirmations, ensuring an organized daily calendar.
- Welcome clients and facilitate their check-in and check-out processes.
- Develop a comprehensive understanding of our offerings to provide clear and effective communication.
- Execute daily operational tasks and prioritize goals as directed by management.
- Maintain cleanliness and organization throughout the spa environment.
- Collaborate with team members to adapt to changing schedules and operational demands.
- Engage with massage therapists and estheticians to optimize appointment bookings.
- Perform data entry tasks accurately.
- Competitive hourly wage plus commission, with potential earnings of $30 per membership sold.
- Comprehensive health insurance, including vision coverage.
- Dental insurance options available.
- Paid time off totaling 40 hours annually.
- Employee discounts on services.
- Bonus opportunities based on performance.
- Proven sales experience, particularly in membership sales.
- Flexibility to work various shifts, including evenings and weekends.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced environment while maintaining a positive demeanor.
- Proficiency in computer systems; experience with appointment scheduling software is advantageous.
- Team-oriented mindset with the capability to work independently.
- Exceptional organizational skills and attention to detail.
- Critical thinking skills for effective customer conflict resolution.
- Associate or Bachelor's degree.
- Two or more years of sales experience.
- Familiarity with Zenoti or similar salon management software.
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