Client Relations Specialist
2 weeks ago
BEK Communications is in search of dedicated individuals for the role of Client Relations Specialist, operating from our Valley City office.
The Client Relations Specialist is essential in managing customer interactions, delivering technical support, and fostering a satisfactory customer journey. This role requires collaboration with clients, suppliers, and internal departments to swiftly and effectively address concerns.
Key Responsibilities:
- Accurately oversee service requests, installations, and support tickets.
- Effectively manage customer accounts and service offerings.
- Provide training and assistance to both clients and internal staff.
- Diagnose and resolve technical challenges related to networks, devices, and software applications.
- Address customer inquiries regarding services, billing, and product options.
- Engage in a cooperative team setting to foster innovation and achieve organizational objectives.
- Exhibit strong organizational capabilities and meticulous attention to detail.
- Communicate in a clear and professional manner with clients and team members.
Qualifications:
- Associate degree in a technology-related discipline or equivalent technical certification.
- Experience in a customer service call center is preferred.
- Excellent interpersonal and communication abilities.
- Capability to manage multiple tasks and prioritize effectively.
- Proactive and resourceful problem-solving mindset.
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