Security Systems Specialist
2 weeks ago
Position Title: Field Service Technician III
SUMMARY
We are in search of a proficient technician to join our team. This role is essential for a company that values a robust corporate culture and is recognized among the top workplaces. QTS, a leader in pneumatic tube solutions, is looking for candidates to enhance our service department. The Field Service Technician position necessitates a minimum of five years of expertise in the areas of Physical Security, Electronic Security, and Installation. The selected candidate will be the primary point of contact for customers, delivering exceptional service. Responsibilities include servicing various pneumatic tube systems and electronic security equipment. The ideal candidate should be meticulous, organized, and adept at fostering relationships with both new and existing clients. Independent decision-making and a commitment to continuous learning about security products are essential.
KEY RESPONSIBILITIES
- Oversee and complete the installation of all electronic security devices, including surveillance cameras, alarm systems, and access control mechanisms.
- Manage the installation of physical security apparatus, such as safes, vaults, and secure delivery systems.
- Diagnose and repair issues related to electronic and physical security systems.
- Engage effectively with colleagues, supervisors, clients, and the public to build strong relationships.
- Support fellow technicians with technical challenges and mentor junior staff.
- Respond promptly to service requests with a sense of urgency.
- Accurately identify, troubleshoot, and resolve service orders.
- Maintain detailed records of service calls and ensure completion of work orders.
- Provide on-call emergency support as part of a rotating schedule.
- Ensure accurate documentation, manage schedules, and oversee vehicle inventory.
- Maintain the operational condition of service vehicles.
- Conduct annual preventative maintenance in accordance with service agreements.
- Educate clients on new products and necessary upgrades.
- Possess knowledge and experience with mechanical and electronic locking systems.
QUALIFICATIONS
- High school diploma or equivalent required.
- In-depth understanding of electronic and physical security systems.
- Strong written and verbal communication abilities.
- Excellent organizational and planning capabilities.
- Detail-oriented with strong problem-solving skills.
- Self-motivated with effective time management skills.
- Willingness to travel as necessary.
- Ability to pass a drug screening and background investigation.
- Clean driving record is essential.
- Physical capability to climb ladders, stand or sit for extended periods, and work in various weather conditions.
- Ability to lift weights ranging from 10 to 60 pounds as required.
- Visual and auditory capabilities, with or without corrective measures.
This job description serves as a general overview and is not intended to encompass all duties and responsibilities that may arise during employment. Additional tasks may be assigned as necessary. QTS adheres to all applicable Federal and State regulations regarding ADA compliance and will take reasonable steps to accommodate individuals with disabilities. QTS is committed to equal opportunity employment without regard to age, gender, race, religion, or disability.
Company OverviewQTS, Inc. specializes in providing comprehensive pneumatic delivery systems. Our tailored solutions are designed to meet the diverse needs of various industries, ensuring efficient and secure transportation of items across different applications.
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