PT Customer Service Leader

3 days ago


North Myrtle Beach, South Carolina, United States Food Lion Full time
Job Summary:
We are seeking a highly motivated PT Customer Service Leader to join our team at Food Lion. As a key member of our Front End department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.

Estimated Salary: $45,000 - $55,000 per year.

About Us:
Food Lion has been a trusted name in the grocery industry for over 60 years, offering an easy, fresh, and affordable shopping experience to our communities. With over 10 million customers served each week across 10 Southeastern and Mid-Atlantic states, we are committed to excellence in every aspect of our business.

Duties and Responsibilities:
• Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
• Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
• Maximize sales through excellent customer service and maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure workstations and front-end areas of the store have a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunctions to the Customer Service Manager or place service calls in an efficient manner.
• Perform tasks as needed per the surge plan guidelines and assist with sales associate responsibilities when scheduled.

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