Tax Office Operations Manager
3 weeks ago
We are seeking a highly motivated and organized Associate Team Leader to support our retail tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing the tax office and its associates
- Execute and hold associates accountable to Service Standards execution and client service experience
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Lead daily huddles and communicate essential information to office associates
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- High school diploma / equivalent or higher
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and development
- A comprehensive benefits package
- A competitive salary and bonus structure
Why Work for Us:
We believe in investing in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
- Employee Assistance Program with Health Advocate
- Wellbeing program, BetterYou, to help you build healthy habits
- Neurodiversity and caregiver support available to you and your family
- Variety of discounts on everyday items and services
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
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