Tax Office Operations Manager

4 weeks ago


Clifton Heights, Pennsylvania, United States H&R Block Full time
Job Summary

As a Tax Office Operations Manager at H&R Block, you will be responsible for supporting the Multi-Unit Team Leader in ensuring quality and consistent execution in our tax offices. This role involves executing and holding tax office associates accountable to Service Standards execution and client service experience. You will serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved. Additionally, you will lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.

Key Responsibilities

- Support the Multi-Unit Team Leader in ensuring quality and consistent execution in our tax offices
- Execute and hold tax office associates accountable to Service Standards execution and client service experience
- Serve as the point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Requirements

- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About H&R Block

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.

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