Tax Office Supervisor

4 weeks ago


Clifton Heights, Pennsylvania, United States H&R Block Full time
Job Title: Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block

Key Responsibilities:

* Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

* Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

* Serve as point of contact for onsite escalated client service concerns

* Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

* Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

* Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

Requirements:

* Prior experience working in customer service or similar role

* Strong organizational skills and ability to plan and manage day-to-day office operations

* Customer-centric mindset and strong communication skills

* Computer proficient with the ability to use MS Office

* Demonstrated ability to work independently with minimal supervision

* Positive attitude

* Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About Us:

At H&R Block, we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We are an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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