Retail Banking Specialist

1 week ago


Penns Grove, New Jersey, United States TD Bank Full time
Job Description

Job Title: Retail Banker II

Job Summary:

We are seeking a highly skilled and customer-focused Retail Banker II to join our team at TD Bank. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, building strong relationships with our customers, and providing expert advice on banking solutions.

Key Responsibilities:

  • Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
  • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
  • Utilize customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities.
  • Evaluate issues, errors, and problems based on practices and existing precedents or procedures, and independently resolve customer problems escalating when necessary.
  • Participate in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
  • Engage in conversations with customers about loan products, facilitate the application intake, and maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements:

  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience preferred.
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including but not limited to, Financial Education classes.
  • Notary License preferred.

What We Offer:

TD Bank is committed to providing a comprehensive compensation package, including a competitive salary, variable compensation, and a range of benefits, including health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.

Why Join TD Bank:

At TD Bank, we are dedicated to delivering legendary customer experiences and building strong relationships with our customers. We are committed to creating a diverse and inclusive work environment that supports the growth and development of our colleagues. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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