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Retail Banking Specialist

2 months ago

Morton Grove, Illinois, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate II to join our team in Morton Grove, Illinois. As a key member of our financial services team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting a range of banking products and services.

Key Responsibilities
  • Develop and maintain a deep understanding of our banking products and services to effectively meet the needs of our customers.
  • Utilize the consultative sales process to identify and address the financial needs of our customers, providing personalized solutions and recommendations.
  • Work closely with our business partners to provide holistic financial solutions to our customers.
  • Meet or exceed customer experience and individual/team production goals, driving revenue growth and enhancing customer satisfaction.
  • Provide guidance and support to customer service representatives on sales and referral processes.
Requirements
  • College degree or equivalent work experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop a comfort level with sales activities and build strong relationships with customers.
  • Ability to analyze credit and financial information, making sound decisions and recommendations.
  • Professional representation of Fifth Third Bank in terms of appearance and verbal/written communication.
Working Conditions
  • Normal office environment with extended viewing of computer screens.
  • Ability to travel within the affiliate for training and scheduling flexibility.