DOAS Systems Analyst
4 weeks ago
Job Summary:
We are seeking a highly skilled DOAS Systems Analyst to join our team at TriOptus LLC. The successful candidate will be responsible for providing technical support to our internal users, with a focus on resolving complex IT-related issues.
Key Responsibilities:
- Provide technical assistance to computer users, including troubleshooting and resolving issues with computer hardware and software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Requirements:
- 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
- Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc.
- Using and monitoring helpdesk ticket systems.
- Hardware setup and software Directory Support.
Preferred Qualifications:
- Any computer certifications would be an asset.
Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work.
Required/Desired Skills:
- Skill Required /Desired Amount of Experience Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc Required 3 Years
- Using and monitoring helpdesk ticket systems. Required 3 Years
- Hardware setup and software Directory Support Required 3 Years
- Any computer certifications would be an asset. Desired 1 Years
Questions:
- Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
- The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.
- Do you accept this requirement?
- The selected candidate will be expected to start their engagement no later than 1 week from the client's selection date.
- Do you accept this requirement?
- The candidate must be local to Atlanta and be able to come to the office at 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 on a daily basis.
- Do you accept this requirement?
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