Application Support Engineer
3 weeks ago
We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. DOAS Risk Management uses Ventiv Technology's Claims Enterprise and Integrated Risk Management (IRM) systems to support the State of Georgia's self-insured insurance program.
Key Responsibilities
Provide software application support under the supervision of the IT Director.
Perform analyses on software application functionality and suggest improvements.
Create and modify internal reports using iVOS Reporter, Jasper AdHoc, and other Ventiv reporting tools.
Consult with software vendors, internal users, and stakeholders to improve application performance.
Develop and maintain test plans for application upgrades.
Establish the root causes of application errors, work with vendors to identify fixes or bugs, and escalate serious concerns to the Director of IT.
Keep a record of configuration changes and schedule application updates.
Document processes and monitor application performance metrics.
Provide front-end support to management and colleagues in other departments.
Monitor and correct issues with all external interfaces and processes.
Understand the business workflow and business requirements of all work units that use the applications.
Serve as a subject expert in all projects related to the application.
Requirements
Bachelor's degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or a similar field.
Minimum 5 years of related experience supporting software systems.
Demonstrable experience as an Application Support Engineer in a related field.
Knowledge of Oracle PL-SQL and IBM Cognos is a plus.
Experience supporting insurance claims management and risk management systems is a plus.
Experience with or willingness to learn support for EDI troubleshooting and setup is a plus.
Exceptional ability to provide front-end support to internal departments.
Strong analytical and problem-solving skills.
Willingness to work with software vendors to resolve issues in a timely fashion.
Exceptional communication skills.
Preferred Qualifications
System administration experience with Ventiv Technology's Claims Enterprise (iVOS) platform or a similar insurance claims management system.
Experience maintaining complex transactional systems, including payment processing systems.
Experience with Oracle SQLPlus or other SQL reporting language.
Experience developing and maintaining reports and views using JasperSoft Reporting and Ad Hoc tools or other similar business analytics tools.
Advanced experience with Microsoft Excel, including building and using Pivot Tables, building complex formulas, and developing graphs.
Working Conditions
This is a full-time position. The selected candidate will be expected to start their engagement on a specified date. The candidate will need to come to the office periodically for meetings. The assignment is contingent upon customer renewal and availability of adequate funding.
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