Regional Operations Director
3 weeks ago
Job Overview
">We are seeking a seasoned Regional Operations Director to join our team at Lucky Lincoln Gaming. As the primary point of contact for service, inventory, and product knowledge, you will play a critical role in ensuring exceptional customer service and operational efficiency across our Northern Illinois region.
Responsibilities
- Prioritize customer needs and ensure timely resolution of service requests.
- Collaborate with internal teams to develop and implement process improvements.
- Analyze data to identify trends and areas for optimization.
- Create and maintain accurate reports on operational performance.
- Develop training programs to enhance technician skills and knowledge.
- Manage project progress and scheduling for the Service Team.
- Cultivate relationships with manufacturers and dealers to drive business growth.
- Evaluate employee performance and provide coaching to improve results.
- Maintain compliance with industry standards and regulations.
- Stay up-to-date on industry trends and innovations to inform strategic decisions.
- Assist with budgeting and evaluate ROI on investments.
Requirements
- 5-7 years of experience leading operations with multiple locations.
- Bachelor's degree or equivalent work experience in a similar service or operations role.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office and CRM tools.
- Proven leadership ability with experience creating and streamlining successful operational teams.
Compensation
The estimated annual salary for this position is $95,000 - $110,000, depending on experience and qualifications.
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