Bilingual Customer Service Representative

3 days ago


Wichita, Kansas, United States MCI Careers Full time
Job Title: Bilingual Contact Center Representative

Job Summary:

MCI is seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Handle customer complaints and concerns in a empathetic and professional manner
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Bilingual in English and Spanish (or other languages as required)
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and work-life balance
  • Training and development opportunities to enhance your skills and knowledge

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.



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