Bilingual Customer Service Representative

4 weeks ago


Holland, Michigan, United States Consumers Credit Union Full time

h2JobTitle:BilingualCustomerServiceRepresentative/h2pWeareseekingahighlyskilledandbilingualCustomerServiceRepresentativetojoinourteamatConsumersCreditUnion.AsaCustomerServiceRepresentative,youwillberesponsibleforprovidingexceptionalin-personservicetoenhancememberrelationshipsandexceedmemberexpectations./ph3KeyResponsibilities:/h3ulliProvideexcellentmemberservice./liliRespondtomembercommunicationsandinquiriesinatimelymanner,usingsuchopportunitiestoprovideoutstandingserviceandgrowcreditunionproductsandservices./liliProficientindiffusingdifficultmembersituationsandresolvingmemberconcerns./liliOpennewaccountsformembers,includingIRAaccounts.ProcessIRAtransactions;demonstrateonlinebankingandBillPaytomembers;handledebitcardsandpayroll;directdepositanddisbursementsrequests./liliOriginateloanapplications,makerecommendationsforapprovalordenial,andobtainsapplicableloandocumentsforsuccessfulloanclosings.Fullydocumentsloanapplicationspriortosubmittingforloanapproval(notes,ratios,assets,liabilities,employment,etc.)./liliGrowrelationshipsthroughfollow-up,includingtimelyactionanddocumentationintheCustomerRelationshipManagementsystem./liliPossessaworkingknowledgeofbusinessservices,accounts,andtransactions.Abletoestablishnewbusinessaccountrelationshipsandperformaccountmaintenance./liliProcessmembertransactionssuchasdeposits,withdrawals,loanpayments,cashchecks,creditcardandlineofcreditadvances./liliConsistentlyestablishandbuildrelationshipswithmemberstogrowoverallmembershipbase./liliUseempathyandbuildrapportoneachinteraction./liliActivelylistentodeterminememberneeds./liliEducatemembersonproductsandservices./liliProvidesupport(OnlineBanking,TextBanking,BillPay,etc.)tomembers,includingdemonstrations./liliRefernewBusinessAccountrelationshipsandperformaccountmaintenance./liliRecognizeandactuponreferralopportunitiestoachieveindividualsalesgoals./liliProcessdailytellerareaoperationsincludingmoneyorders,ATMs,nightdepository,andperformingselectoverrides./liliSustaintellerbalancingstandardsandaccuracy./liliDemonstrateknowledgeofallConsumersproductsandservices./liliUpholdmemberconfidentiality./liliFollowsecurityguidelines./li/ulh3Requirements:/h3ulliBilingual./liliHighschoolgraduateorequivalent./liliProfessionalappearance,buildsrapportwithmembers,andenjoysworkingwithpeople./liliExcellentwrittenandverbalcommunicationskills./liliCashhandlingandbasicmathskills./liliKnowledgeofcurrenttechnology.Abletoeasilynavigatemultiplesoftwareenvironments./li/ulh3AboutUs:/h3pAtConsumersCreditUnion,wevalueourteammembersandstrivetocreateapositiveandsupportiveworkenvironment.Weofferarangeofbenefits,includingoutstandinghealth,dental,andvisionplans,a401(k)planwitha100%match,andgenerouspaidtimeoff./ppWearecommittedtoequalemploymentopportunityandareaproudVeteran&MilitaryFriendlyEmployer./p



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